The Lucid Thirty-Day Guarantee
We want you to be delighted with your Lucid Candles. If you are dissatisfied for any reason with a candle you purchase directly from Lucid, you may return it to us within thirty days of the shipment date and we’ll refund the price you paid for it. The same goes for unopened bottles of Lucid Liquid. We do not accept returns of opened bottles of Lucid Liquid. Of course, if any product arrives damaged, please let us know within ten days and we’ll assist you with any return or refund that may be needed.
Lucid deliveries to the USA and Canada include simple return instructions and a prepaid label you may use to return candles to us. We will deduct $9 from the refund for returns that use the prepaid label. International customers, please contact us for assistances with returns. Items must be returned within 30 days of purchase.
Lucid Candle will ship your order from its Pittsfield, Maine location within 1 business day of it being placed. We use FedEx for the majority of our ground domestic shipments and UPS for small, low weight orders like a single dinner candle or Fragrance package.
Orders over $50 receive free ground delivery. You will receive a shipment notification email from firstname.lastname@example.org when your order has been shipped. It should include a tracking number or link so that you can monitor the progress of your shipment. If you do not receive a shipping notification email within 1 business day of your order or if you have any additional questions about your shipment, please contact us at 1-866-275-8196 or at email@example.com and a friendly customer service representative will assist you.
Ground Delivery domestic orders generally arrive within 2-7 days of being shipped. We also offer expedited and international shipping options. Lucid Candle is not liable for any shipping delay caused by increased volume for the carrier, inclement weather or other Acts of God.
Lucid Candle has consulted with FedEx and we give the following guidelines for the latest you should order and expect delivery by Christmas Eve:
Ground Domestic Delivery – Order by Monday, December 14th
3 Day Delivery – Order by Sunday, December 20th
2 Day Delivery – Order by Monday, December 21st
1 Day Delivery – Order by Tuesday, December 22nd
Charges are based on the value of your order and the delivery service you select. Lucid offers free ground domestic delivery on orders over $50.
Lucid accepts PayPal and major credit cards: American Express, Discover, MasterCard and Visa.
Due to a recent Supreme Court Case, Lucid is now legally obligated to collect sales taxes in all states. We are currently in the process of adding the logic for sales calculation and collection for more states every month.
Lucid Customer Service
We look forward to hearing from you!
Tel 866-275-8196 Mon-Fri, 9 am – 5 pm ET