Refund policy

The Lucid Thirty-Day Guarantee

We want you to be delighted with your Lucid Candles. If you are dissatisfied for any reason with a candle you purchase directly from Lucid, you may return it to us within thirty days of the shipment date and we’ll refund the price you paid for it.* The same goes for unopened bottles of Lucid Liquid. We do not accept returns of opened bottles of Lucid Liquid or Lucid Fragrances. Of course, if any product arrives damaged, please let us know within ten days and we’ll assist you with any return or refund that may be needed. We do not refund shipping charges.

Returns

Lucid deliveries to the USA and Canada include simple return instructions and a prepaid label you may use to return candles to us. We will deduct $10 from the refund for returns that use the prepaid label. International customers, please contact us for assistances with returns. Items must be returned within 30 days of purchase.*

*Bulk orders that receive discounted bulk pricing are final and not returnable.